COMPLAINT LOG OF [Entwo for Enfield]

 

1.     Unique Reference Number

 

2.     Date of Referral

 

3.     Method of Referral

-       E-mail

-       Letter

-       Telephone

-       Other

 

4.     Name of Complainant

 

5.     Organisation (if applicable)

 

6.     Address and postcode

 

7.     Type of complaint

-       Affected party

-       Representative group (public interest)

-       Third party (accuracy)

 

8.     Reason for complaint

-       Content of Published article

-       Conduct or behaviour of employee/contributor

-       Other

 

9.     Name of Publication

 

10.  Date of Publication

 

11.  Code standard(s) alleged to have been breached

 

12.  Date acknowledgement letter sent

 

13.  Date additional information requested

 

14.  Date progress letter sent

 

15.  Date final decision letter sent

 

16.  Outcome of complaint

-       Upheld

-       Part Upheld

-       Rejected

-       Withdrawn

-       Other

 

17.  Where complaint upheld, Code standards that were found to have been breached

 

18.  Where complaint upheld, resolution that was reached

-       Unpublished apology

-       Published apology / correction

-       Removal of article

-       Other

 

19.  Final outcome

-       Resolved without IMPRESS involvement

-       Complaint upheld by IMPRESS

-       Complaint part upheld by IMPRESS

-       Complaint rejected by IMPRESS

-       Other

 

20.  Description of action taken (if any) to improve Code compliance as a result of the complaint